Introduction:

At Nurture IT, we understand the challenges faced by startups when it comes to managing their IT infrastructure. As you kick off your business, hiring a full-time IT person may not be feasible due to resource constraints. That’s why we have designed our Annual Maintenance Contract (AMC) packages to provide you with the support of an experienced engineer whenever you need it, without the need for a full-time commitment.

Whether you are a small business or a large enterprise, our flexible AMC contracts can be tailored to meet your specific requirements. We understand that every organization has unique IT needs, and we are committed to providing personalized solutions that ensure your IT infrastructure remains efficient and reliable. With Nurture IT’s AMC support, you can focus on your core business activities while we take care of your IT maintenance and support needs.

How does it Work ?

At Nurture IT, we have implemented a streamlined process to ensure efficient handling of your AMC tickets and provide the fastest turnaround time (TAT). Here’s a breakdown of how our AMC support system works:

Additionally, we have a rigorous daily review process for all pending calls. This ensures that any calls requiring further action, such as spare parts or specialized resources, are proactively addressed. We strive to ensure that no call “goes with the wind” and that every ticket is diligently attended to until complete resolution.

Furthermore, we provide a monthly report that highlights the calls attended and their respective turnaround times (TAT). This report offers valuable insights into the responsiveness and efficiency of our AMC support, giving you a comprehensive overview of the services rendered.

With our well-defined ticketing system and diligent follow-up, we aim to provide seamless and reliable AMC support that keeps your IT infrastructure running smoothly while maintaining transparency and accountability.

Here are the AMC packages available based on your team size and machine population:

Basic Package – 15 Calls (10 Online + 5 Onsite)

This package is ideal for teams that are comfortable with handling certain technical issues internally but still require occasional assistance for more complex problems. Our dedicated engineer will be available to provide remote troubleshooting, software updates, system optimizations, and will visit your office when necessary to address any onsite requirements. With 15 Calls AMC, you can enjoy the convenience of having an IT professional on hand without the need for a full-time commitment.

Standard Package – 25 Calls (20 Online + 5 Onsite)

This package caters to businesses that rely more on external IT expertise to handle their technical challenges. Our engineer will provide remote assistance for troubleshooting, software maintenance, and system optimizations. Additionally, they will be available for onsite visits to resolve any complex issues that cannot be resolved remotely. With the 25 Calls AMC package, you can ensure the smooth functioning of your IT infrastructure and receive timely support whenever you need it.

Advanced Package #3 – 50 Calls (40 Online + 10 Onsite)

This package is designed to provide extensive support for businesses that heavily depend on their IT infrastructure but lack the in-house expertise to manage it effectively. Our engineer will be available to handle remote troubleshooting, software updates, security enhancements, and will visit your premises whenever necessary to address onsite requirements. With the 50 Calls AMC package, you can rely on our expertise to keep your IT systems running smoothly and efficiently.

Conclusion

By choosing one of our AMC packages, you can enjoy the benefits of having a dedicated engineer without the commitment of hiring a full-time IT person. Our team of experts will be just a call away, ready to provide prompt and efficient support to keep your systems running smoothly.

Ready to ensure the smooth functioning of your IT infrastructure with our AMC packages? Contact us today for Prices –